Delivery & Pickup Policy
Effective Date: 01/03/2025
At Zicnet Kenya, we strive to provide fast, reliable, and convenient delivery and pickup services to ensure a seamless shopping experience. Please review our policy below for details on how we handle orders.
1. Delivery Services
We offer delivery services across Kenya through our trusted courier partners. Our delivery options include:
- Standard Delivery: Orders are delivered within 2-5 business days, depending on your location.
- Express Delivery: Available in select areas, with delivery within 24-48 hours.
- Same-Day Delivery: For eligible orders placed before 1pm, available within Nairobi, Mombasa, and nearby regions.
Delivery Charges
- Delivery charges vary depending on the delivery location and package size. The exact cost will be displayed at checkout.
- Free delivery may be available for orders above Ksh 100,000 within specific locations.
2. Order Pickup
For customers who prefer to pick up their orders, we offer a convenient pickup option at our designated locations.
Pickup Details:
- You will receive a notification via email/SMS when your order is ready for pickup.
- Orders must be picked up within 12 hours from the date of notification.
- Please bring a valid ID and your order confirmation for verification.
- If someone else is picking up the order on your behalf, they must present a copy of your ID and the order confirmation.
3. Order Processing & Tracking
- Orders are processed within 24 hours of payment confirmation.
- A tracking number will be provided once the order is shipped, allowing you to monitor your package in real time.
- If you experience delays, contact our customer support team for assistance.
4. Delivery Issues
If you experience any issues with your delivery, such as delays, damaged items, or missing products, please contact us within 24 hours of receiving your order. We will investigate and resolve the issue as soon as possible.
5. Contact Us
For any inquiries about our delivery and pickup services, feel free to reach out to us:
Zicnet Kenya
Website: https://zicnet.co.ke/
Email: info@zicnet.co.ke
Phone: 0784 666 000 & 0781 666 000
Thank you for shopping with Zicnet Kenya! We appreciate your trust and support.